Welcome to ES Locksmith (“we”, “us”, “our”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://eslocksmith.com (the “Site”) or contact us.
1. Information We Collect
We may collect and process the following types of personal information:
- Contact information: name, phone number, email address, address, WhatsApp contact when you provide it
- Service request data: details about the locksmith service you request (type of service, location, time, etc.)
- Usage data: how you use the Site, including pages visited, time spent, browser type, device type, IP address, referrer URLs
- Cookies and tracking technologies: cookies, web beacons, similar tools to help us understand and improve how you use our Site
2. How We Use Your Information
We use your personal information for purposes including but not limited to:
- to respond to inquiries and provide locksmith services
- to manage and deliver our services, including scheduling, quoting, billing, follow-ups
- to communicate with you (via phone, email, WhatsApp) about your requests, feedback, or updates
- to improve our website’s functionality, performance, and content
- for analytics and to understand user behaviour on the Site
- for marketing and promotions, if you opt in to receive them
3. Legal Basis (if applicable)
Where required by law, we rely on one or more of the following legal bases:
- Your consent
- Performance of a service you have requested
- Our legitimate interests in operating our business, improving the Site, and marketing, provided your rights are not overridden
4. Disclosure of Information
We may share your personal information in the following circumstances:
- with service providers or contractors who help us operate the Site or deliver our services (for example scheduling, billing, hosting, analytics)
- with third-party tools or platforms (e.g. analytics, email delivery) subject to their privacy policies
- when required by law or in response to lawful requests by public authorities
- to protect our rights, property, or safety, or that of our customers
5. Cookies and Tracking
We use cookies and similar tracking technologies to:
- understand how people are using the Site
- remember your preferences
- provide you with relevant content
- improve performance
You can usually choose to disable cookies via your browser settings. Be aware that disabling some cookies may reduce functionality of the Site.
6. Data Retention
We will keep your personal information for as long as is needed for the purposes laid out in this policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we will securely delete or anonymize it.
7. Security
We take reasonable measures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However no system is entirely secure, so we cannot promise absolute security.
8. Your Rights
Depending on your location, you may have rights concerning your personal information, including the rights to:
- access the personal information we hold about you
- correct or update inaccurate or incomplete information
- request deletion of your personal information
- restrict or object to certain kinds of processing
- withdraw consent at any time (where relevant)
If you wish to exercise these rights, please contact us using the details below.
9. Children
Our Site is not intended for persons under the age of 18. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe your child has provided us with personal information, you may contact us to request deletion.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective date” at the top. Your continued use of the Site after those changes means you accept the revised policy.
11. Contact Information
If you have any questions about this Privacy Policy or want to exercise your rights, you can contact us:
ES Locksmith
Phone: 068 964 8523
Address: 24/7 Mobile Locksmith
